Question 1

How far in advance should I place my order?

Accepted Answer

As early as possible once you know your date.

Question 2

The website says booked out for my required date, can my order be squeezed in?"

Accepted Answer

Give us a call and we may be able to squeeze your order in!

Question 3

I want to order a cake less than 3 days notice. Can I still order?

Accepted Answer

You cannot make an online booking. You will need to call the shop directly to see whether there is still availability.

Question 4

Can i have writing on my cake?

Accepted Answer

Due to the design of all our cakes we do not offer writing on our cakes. We offer personalised cake toppers at a fee of $15 or Happy Birthday toppers at a fee of $5. The $5 'Happy Birthday' toppers can be purhased directly in store.

Question 5

Can I pick up my cake outside of trading hours?

Accepted Answer

No, the shop will be closed.  No one will be in the shop outside trading hours

Question 6

How long will my cake keep?

Accepted Answer

As our products do not contain preservatives to extend shelf life, we intend for you to eat our cakes on the day you pick it up as the quality and design of the cake will continue to decline.  However, if you wish to keep it longer, it will be safe to eat, but must be eaten no longer than 2 days from day of pick up. Cake must be refrigerated during storage. If it is kept in an airtight container, it will help preserve some of the quality of the cake.

Question 7

How long will my donuts, cupcake, cakes slices keep?"

Accepted Answer

We do not use preservatives to extend the shelf of our products. Our products our intended to be eaten on the day it has been picked up. Donuts, Cupcakes, cake slices and macarons should be eaten on the day, or will continue to decline in quality if kept longer.     Please note: We have included a question regarding cakes. Cake slices bought individually from the shop will not keep longer than the day as it has been cut and exposed to air and will continue to dry.

Question 8

I am allergic to nuts, does the cake have nuts?"

Accepted Answer

Ube Cake, Yema Cake, Mango Cake, Mocha cake, chocolate cake, red velvet, pineapple does not contain peanut, tree nuts or other nuts  as an ingredient.  Frozen Mango Choco nut contains cashew nuts. Our Menu continues to grow, so please ensure you contact or email the shop for an up to date list of all our cakes does or does not contain nuts.  Please be adviced that the kitchen is not a nut free environment and we cannot guarantee that all our products do not contain traces of tree nuts.

Question 9

I am allergic to nuts, is your products nut free?"

Accepted Answer

No, our macarons and choco nut cake contains nuts which is processed in the same kitchen.

Question 10

What is our cancellation policy?

Accepted Answer

We can offer a refund if you need to cancel your order within 3 buisness days from date of pick up. A fee of $2.50 will be taken out of the refund amount due to fees applied. No refund will be given for cancellations with less than 3 buisness days of pick up. Request for cancellations must be communicated via e-mail. mrs.ube@hotmail.com

Question 11

I want to make changes (change of flavour, size, date) to my order?"

Accepted Answer

You must give at least 3 days notice if you wish to make changes to the size, flavour or date of your order. If less than 3 days notice is given, a 50% fee, of the original order value will apply to any changes.   Reqests for changes must be communicated via e-mail mrs.ube@hotmail.com

Question 12

Can i make a special request in my order?

Accepted Answer

The 'Special Request' section in the order fom is for description for $15 Personalised Cake Toppers. Other requests noted in this section would not be completed.   For other requests please contact the shop directly, or mail mrs.ube@hotmail.com

Question 13

Do you deliver?

Accepted Answer

No we dont provide a delivery service. Customers have used Cake Hero Services to pick up and deliver their cake orders. Plesse visit their website for info!