Frequently asked questions
How far in advance should I place my order?
As early as possible once you know your date.
The website says booked out for my required date, can my order be squeezed in?
Give us a call and we may be able to squeeze your order in!
I want to order a cake less than 3 days notice. Can I still order?
You cannot make an online booking. You will need to call the shop directly to see whether there is still availability.
Can I pick up my cake outside of trading hours?
No, the shop will be closed. No one will be in the shop outside trading hours
How long will my cake keep?
As our products do not contain preservatives to extend shelf life, we intend for you to eat our cakes on the day you pick it up as the quality of the cake will continue to decline.
However, if you wish to keep it longer, it will be safe to eat, but must be eaten no longer than 2 days from day of pick up. Cake must be refrigerated during storage. If it is kept in an airtight container, it will help preserve some of the quality of the cake.
I am allergic to nuts, does the cake have nuts?
Ube Cake, Yema Cake, Mango Cake, Mocha cake does not contain nuts as an ingredient.
Frozen Mango Choco nut contains cashew nuts. Our Menu continues to grow, so please ensure you contact or email the shop for an up to date list of all our cakes does or does not contain nuts.
Please be adviced that the kitchen is not a nut free environment and we cannot guarantee that all our products do not contain traces of nuts.
What is our cancellation policy?
We can offer a refund if you need to cancel your order within 3 buisness days from date of pick up. A fee of $2.50 will be taken out of the refund amount due to fees applied.
No refund will be given for cancellations with less than 3 buisness days of pick up.
Request for cancellations must be communicated via e-mail. mrs.ube@hotmail.com
I am allergic to nuts, is your products nut free?
No, our macarons and choco nut cake contains nuts which is processed in the same kitchen.
Can i have writing on my cake?
Due to the design of all our cakes we do not offer writing on our cakes. We offer personalised cake toppers at a fee of $15 or Happy Birthday toppers at a fee of $5. The $5 'Happy Birthday' toppers can be purhased directly in store.
I want to make changes (change of flavour, size, date) to my order?
You must give at least 3 days notice if you wish to make changes to the size, flavour or date of your order. If less than 3 days notice is given, a 50% fee, of the original order value will apply to any changes.
How long will my donuts, cupcake, cakes slices keep?
We do not use preservatives to extend the shelf of our products. Our products our intended to be eaten on the day it has been picked up. Donuts, Cupcakes, cake slices and macarons should be eaten on the day, or will continue to decline in quality if kept longer.